FAQ
Frequently asked questions
Everything taxi fleets and passengers want to know about Taxibot.ai — AI-powered booking automation via WhatsApp, Facebook Messenger and Instagram.
About Taxibot.ai
Taxibot.ai is an AI-powered taxi booking chatbot that enables taxi fleets to automate passenger bookings via WhatsApp, Facebook Messenger and Instagram. Passengers book directly in their favourite messaging app — no app download or account required.
Taxibot.ai is the underlying AI technology and B2B platform for taxi fleets. Taxibooker is the passenger-facing brand powered by Taxibot.ai, allowing passengers to book taxis via WhatsApp and social messaging apps.
Taxibot.ai is available for taxi fleets in the United Kingdom, Germany, Austria, Switzerland, the Netherlands, Belgium and Spain, with further European markets planned.
Integration & setup
Yes. Taxibot.ai integrates with dispatch platforms such as Autocab, iCabbi and others, so you can add WhatsApp, Messenger and Instagram bookings without changing your existing setup.
Yes. Taxibot.ai is built for professional UK operators and supports UK postcodes, compliance considerations and local booking flows.
Most taxi fleets are up and running within days. The onboarding process is straightforward and requires no technical changes to your existing dispatch setup.
Features & channels
Taxibot.ai supports WhatsApp, Facebook Messenger and Instagram. Taxi fleets can choose one channel or activate all three simultaneously.
Taxibot.ai supports multiple languages out of the box. If a specific language is not yet available, the underlying LLM can be trained to support it within a short timeframe.
No. Taxibot.ai is designed as a fully automated AI TaxiBot. It handles the complete booking flow without human intervention, reducing operator workload and increasing confirmed bookings.
For passengers
No. Passengers book directly inside WhatsApp, Facebook Messenger or Instagram — apps they already use. No additional app download or account creation is required.
Passengers receive instant booking confirmation, real-time driver updates, live tracking, accurate fare estimates, secure in-chat payment links, digital receipts and multilingual support — all within their messaging app.
Privacy & compliance
Yes. Taxibot.ai is fully GDPR compliant, processes minimal data and stores all operational data inside the EU with strict retention limits. The platform automatically adapts to regional data-protection standards.
Still have questions?
Book a live demo and see the full booking flow in action.
